At GovAuctions.com, we want you to be happy with every single item you win. We are building a beloved business based on trust and phenomenal customer support. If you’re not satisfied for any reason, we’re here to make it right. No-hassle returns are a core part of our commitment to you.
We are proud of our pro-consumer policies, and if you have any issues, we want you to contact us immediately.
Contact Us First: We Respond Fast
We have made the process straightforward and are here to help 24/7. Your best first step is to contact our dedicated human support team.
We know your time is valuable. Our team typically responds within 5 minutes or even faster with a real human, not a bot.
You can reach us anytime:
- Email: support@govauctions.com
- Phone: 888-600-2872
- Support Hub: govauctions.com/support
Just provide your order details and let our team know what the issue is. We will guide you through the next steps immediately.
Our 90-Day Satisfaction Guarantee
We stand behind every item we sell. That’s why we offer a 90-day satisfaction guarantee on your purchases.
We also know that trying a new auction site can feel like a risk. To remove that worry completely, we offer a no-questions-asked refund on your very first purchase.
It's simple: if you're a first-time buyer and you're not 100% satisfied with your item, you can get a full refund. We want your first experience with GovAuctions.com to be positive and completely risk-free.
What Happens Next?
After you contact our team, we will provide clear instructions for sending the item back (if a return is necessary).
Once we receive it at one of our logistics centers, our team inspects it and processes your refund or replacement promptly. We don’t have complicated restocking fees or hidden catches. Our goal is to resolve your issue fairly and quickly.
Why We Make Returns This Easy
GovAuctions.com isn't just another auction site. We are part of a family of auction houses built by one of the largest liquidation buyers in the United States. We created GovAuctions.com to make government surplus accessible to everyone, not just large corporations.
We buy in bulk, like a recent 786 lb shipment from the Department ofDefense containing 910 elbow pads and 478 knee pads. We then use our nationwide warehouse network to break that shipment down so a small construction firm can buy 60 pads or a parent can buy just one.
We know that some auction sites in the government space have, unfortunately, earned a negative reputation. We are here to be the positive, pro-consumer solution.
Our generous, fast-response return policy, combined with Free Shipping on every order and 24/7 human support, is how we prove our legitimacy. It's how we earn our reputation as a business you can trust.
We’re Always Here to Help
Your trust is our top priority. If you have any questions, concerns, or are unhappy with your order in any way, please contact us.
Visit our main Support page or our detailed FAQ for more information. We are always here to help.
