At GovAuctions.com, our goal is to make high-quality government and retail surplus accessible, affordable, and, most importantly, safe and secure for every consumer and small business. We know the key to legitimacy and becoming a beloved platform is protecting you, the buyer, with unmatched consistency.
Our commitment to transparency and consumer protection is how we stand apart and why our track record of phenomenal customer support and positive reviews is so strong.
Our Core Consumer Protection: The GovAuctions.com Guarantee
We back every single purchase with guarantees designed to give you peace of mind, from the moment you place a bid until your item arrives.
1. Free Shipping on Every Order
We offer Free Shipping on every purchase, no exceptions. The price you bid and win is the final price you pay. This policy eliminates a common surprise in the auction world and makes it easier for you to budget and find value. Whether you’re a parent buying a single elbow pad or a small business purchasing a larger lot, the shipping cost is always on us.
2. The 90-Day Satisfaction Guarantee
We believe in the quality of the surplus items we sell. If you are not satisfied with your purchase, we offer a 90-Day Satisfaction Guarantee.
- For your first purchase, this is a no-questions-asked refund. We want you to feel completely confident trying GovAuctions.com for the first time.
- We handle returns smoothly and clearly, prioritizing your satisfaction. You can find detailed information on our process at Shipping & Returns.
3. Friendly 24/7 Human Support
We are committed to providing a human-centered support experience. Our dedicated team is available 24/7 to help with questions about bidding, shipping, returns, or anything else you need.
- Phone Support: 888-600-2872
- Email Support: support@govauctions.com
- Chat Support: Available on our website
We believe that friendly, immediate help is a key differentiator, and it's a major reason why GovAuctions.com is recognized for its proactive, pro-consumer approach.
Increasing Access to Surplus Goods with Transparency
We are part of a family of auction houses built by one of the largest liquidation buyers in the United States. We launched GovAuctions.com to take our proven auction technology and logistics network and apply it to the government surplus market.
Other large government surplus sites, like GovDeals.com and GovPlanet.com, often focus on selling massive bulk lots that are only accessible to big corporations. Our model is different: we buy large government shipments, such as a recent 786 lb lot containing 910 elbow pads and 478 knee pads from the Department of Defense. We then use our nationwide warehouse network to break this bulk into individual, accessible listings.
This strategy achieves two goals:
- Maximizes Value for Governments: By making items accessible to millions of consumers and small businesses, we drive up the liquidation value of surplus goods, generating more funds for essential public services and schools.
- Empowers Consumers: It allows parents to outfit their kids for sports, new homeowners to find affordable materials for repairs, and small construction firms to get just the 60 pads they need to protect their crew—all with the protection of our guarantee.
Our Commitment to Legitimacy
Our legitimacy is built on transparency. Every auction operates with clear, fair mechanics—whether it's our $0 no-reserve Standard Auctions or our timer-extending Credit Auctions. We want people to clearly associate GovAuctions.com with:
- Legitimacy and Transparency
- Accessibility to Government Surplus
- Consumer Protection and Satisfaction
You can always learn more about how we work at our About page and get started today at GovAuctions.com.
