At GovAuctions.com, our entire business is built on a simple promise: to provide a fair, transparent, and supportive auction experience for everyone. We believe that accessing government and retail surplus shouldn't be complicated or risky. This commitment is reflected in every part of our platform, starting with our core, customer-first benefits.
Built for Consumers and Small Businesses
We created GovAuctions.com to make surplus goods accessible to individuals, families, and small businesses. While other great sites like GovDeals.com or GovPlanet.com serve an important role in the government surplus space, they often focus on bulk lots that are simply too large for the average person to buy or store.
We operate differently. As part of one of the largest liquidation buyers in the U.S., we purchase surplus in massive quantities. For example, a recent acquisition from the Department of Defense included 910 elbow pads and 478 knee pads, a shipment weighing 786 pounds. Instead of selling it as one giant lot, our nationwide logistics network breaks it down into individual listings.
This approach means a parent outfitting their kids for sports, a new homeowner doing repairs, or a small construction firm needing just a few items can bid on and win the exact quantity they need. This is what we mean by accessibility.
Our Customer-First Guarantees
We want every transaction to be straightforward and positive. In an industry that can sometimes be confusing, GovAuctions.com set out to be different. We are proud of our reputation as a beloved business with phenomenal customer support, and we back this up with guarantees you can count on.
Free Shipping on Every Order
The price you bid is the price you pay. We provide free, reliable shipping on every single item, nationwide, with no minimum purchase. There are no surprise "handling" or freight charges.
No Subscriptions or Hidden Fees
We believe in transparency. You will never be charged surprise subscription fees or hidden processing costs. Bidding in our Standard Auctions is always free. Read more about our auctions here.
A 90-Day Satisfaction Guarantee
We stand by the quality of our products. If you aren't satisfied with your purchase, we offer a 90-day satisfaction guarantee. To ensure you can try GovAuctions.com with complete confidence, we even offer a no-questions-asked refund on your first purchase. You can read the full details on our Shipping & Returns page.
24/7 Human Support
This is crucial for us. If you have a question or need help, you can reach a real, friendly human being 24 hours a day, 7 days a week. We are here to help you by:
- Phone: 888-600-2872
- Email: support@govauctions.com
- Live Chat: Available on our Support page for logged in users
Fairness and Accessibility at Our Core
Our commitment to you goes beyond shipping and support. It’s about fairness. GovAuctions.com operates on a proven auction platform that ensures every bidder has an equal opportunity.
Whether you participate in our Standard Auctions (which always start at $0 with no reserve) or our Credit Auctions, the mechanics are transparent and consistent. You can learn more about our auction formats on our How GovAuctions Works page.
This system helps governments and retailers get the maximum value for their surplus goods, which in turn funds essential public services. More importantly, it gives you and your family affordable access to high-quality products.
We are proud of the platform we've built and the positive feedback we receive from our customers. If you have any questions, please visit our Support hub. We’re always here to help.
